Support
A/S Procedure
We provide a structured and reliable after-sales service system to ensure that our customers can operate their equipment safely and continuously.
01
Support
Target Response: Within 30 hours
Within 150km: Within 5 hours
Over 150km: Within 12 hours
02
On-site Repair
Determine feasibility
Equipment inspection
Check if on-site repair is possible
Repairable / Non-repairable
03
Engineer Dispatch
If on-site repair is not possible
Dispatch K Tech engineer
04
Repair
Completion report after repair
05
Customer Approval & A/S Report
File and store A/S Report
Reliable After-Sales Support
Fast response and professional technical service to keep your equipment running without interruption.